Acceptable Use Policy

Last updated: September 27, 2026

This policy is part of our Terms of Service and applies to everyone who uses CrewRobin, including your team and anyone you invite.

1. Calls and recording

• Use the AI receptionist only for calls to your own business, about your own services.
• Don't use CrewRobin for outbound robocalls, cold calling, telemarketing, lead generation for others, or calls to numbers on do-not-call lists.
• Give the recording notice and get the consent the law requires before calls are recorded. Don't switch off a notice in places that require one.
• Don't configure the receptionist to say it's a human, to impersonate a specific person, or to mislead callers about who they're dealing with.
• Don't use the receptionist to collect full card numbers, Social Security numbers, passwords or health information.

2. Text messages

• Text only people who contacted your business or gave you their number and agreed to hear from you, and only about their inquiry, job, quote, invoice or review.
• No marketing or promotional texts without the prior express written consent the law requires. No bulk or purchased lists, ever.
• Honor opt-outs. Don't text someone who replied STOP, or try to reach them another way to get around it.
• No content that is illegal, hateful, harassing, sexually explicit, or about cannabis, firearms, gambling, high-risk lending, debt relief or other categories carriers prohibit.
• Don't use link shorteners or tricks to hide who a message is from, and don't send phishing links.
• Don't sell, rent or share mobile numbers or opt-in data with third parties for their marketing.
• Follow the TCPA, CAN-SPAM, state laws, and carrier and CTIA messaging rules.

3. Honest business

• Don't impersonate another business, use a business name you don't have the right to, or give false information for phone number or A2P registration.
• Don't send fake, altered or misleading quotes or invoices, or ask customers to pay anyone other than your business.
• Don't buy, fake, gate or incentivize reviews in ways that break the review platform's rules or consumer protection laws.
• Don't use CrewRobin to discriminate unlawfully against customers based on a protected characteristic.

4. Other people's information

• Only add people and information you have a legitimate reason to handle for your business.
• Don't use CrewRobin to build contact lists, or to sell or rent personal information.
• Keep recordings and transcripts private to your team, and use them only for running your business.

5. The service itself

Don't:

• try to reach accounts or data that aren't yours, or probe, scan or test CrewRobin's security without our written permission;
• upload malware, or files designed to harm systems or the people who open them;
• scrape CrewRobin, overload it, place automated or test calls to it at volume, or use it in a way that degrades it for others;
• share one login between several people, or work around plan limits such as users, numbers or credits;
• copy, reverse engineer or resell CrewRobin, or use it to build a competing product; or
• use CrewRobin for anything illegal, or to store content you don't have the right to use.

6. Enforcement

If we believe this policy has been broken, we may remove content, pause calls or texting, release or suspend phone numbers, suspend users, or close the account, depending on how serious the problem is. Where we reasonably can, we'll tell you first and give you a chance to fix it. We act right away when there's a risk of fraud or harm, or when a carrier, payment provider or law enforcement requires it. We may report suspected crimes to the authorities.

7. Reporting abuse

If you received a call or text through CrewRobin that looks fraudulent or unwanted, or you see something that breaks this policy, tell us and include the number and the message if you can. For texts, you can also reply STOP to stop them right away.