Appointment reminders
A text the day before each visit. Customers reply C to confirm or R to reschedule.
About a day before a scheduled visit, the customer gets one text: “Your business: reminder of your water heater repair visit tomorrow between 8–10 AM at 418 Alder Ct. Reply C to confirm or R to reschedule. Reply STOP to opt out.”
- C: the job gets a note, “Customer confirmed the visit by text”, and the customer gets a thank-you.
- R: a call back is added under Jobs › Call back, you get a text, and the customer is told you'll call.
- Anything else lands in your Inbox like any reply.
Jobs booked less than 12 hours before the visit, or less than 2 hours away, get no reminder (the confirmation just went out). Customers who replied STOP, or never agreed to texts, get none.
Turn it on or off
In Jobs › Settings, under Appointment reminders, click Turn off or Turn on.