Make and take calls in your browser

Call customers from your computer, answer calls to your shop number, and find recordings and AI summaries afterward.

Updated September 28, 2026

CrewRobin's phone works in your web browser. There's nothing to install. You need your own number first: see Get your business phone number.

Make a call

  1. Open Calls → Dialer. Allow the microphone when your browser asks.
  2. Wait for the status at the top to say Ready to call. It also shows which number you're calling from.
  3. Type the number on the keypad and press the green phone button.
  4. While you talk, use the mute button, or tap the keypad to press options in a phone menu. Type anything you want to remember into Call Notes.
  5. Hang up with the red button. You can pick a Disposition (how the call went) and your notes are saved with the call.

Answer a call

Calls to your CrewRobin number ring on every page of CrewRobin, not only the dialer. An Incoming call card pops up in the bottom-right corner with the caller's number. Press the green button to answer or the red one to decline.

If nobody picks up, the caller can leave a voicemail. It shows in the Call Log with the status Voicemail Left. Click it to play the message.

Keep a CrewRobin tab open during business hours so you don't miss calls. If the caller's number matches a customer in your Contacts, the call is linked to them.

The call log

Calls → Call Log lists every call, in and out. Filter by Status, Type or date, or search by phone or name. Click any call to open it.

Recordings, transcripts and AI summaries

Calls are recorded. A few minutes after a call ends, the call's page shows:

  • Call Recording: play it back right there.
  • Transcript: the call written out.
  • AI Summary: a short recap with Key Points, Action Items and Next Steps, so you know what the customer needs without listening again.

All recordings are also listed under Calls → Recordings.

Transcripts and summaries are paid for with your credits. If your balance runs out, the recording is still kept but no summary is made. After you add credits, open the call and click Generate AI Summary.

When a call is linked to a customer, it's also added to that customer's Activity Timeline. See Your customers in one place.