Notes for a busier shop
Practical guides for home-service owners: answering every call, booking more jobs, following up on quotes, getting paid faster and earning more reviews.
Guides
Missed Call Text Back Message Templates for Contractors: 22 Ready-to-Send Texts
Twenty-two missed-call text-back messages you can copy today, sorted by time of day and trade, plus the timing and texting rules that …
Guides
How to Price HVAC Maintenance Plans: Build the Price From the Visit Up
Typical plan prices, a step-by-step way to build your own from the cost of one tune-up, how to set tiers and perks …
Guides
HVAC and Plumbing Call Booking Script: Word-for-Word Inbound Script, Objections and Emergency Questions
A complete inbound script your office can read from today, the answers to the four objections that lose bookings, and the questions …
Guides
Flat Rate vs Time and Materials Pricing for Contractors: Which to Use and How to Build a Flat Rate
How flat-rate and time-and-materials pricing differ, a step-by-step way to build a flat-rate price with a worked example, and the jobs where …
Guides
How to Handle After-Hours Calls for Plumbing and HVAC: Options, Costs, On-Call Pay and Pricing
Owner's cell, on-call rotation, answering service, AI receptionist or voicemail with text back: what each costs, what it misses, and how to …
Guides
Missed Call Statistics for Home Service Businesses: Every Number With Its Source, Sample and Definition
A sourced roundup of missed-call and answer-rate numbers for HVAC, plumbing and other home service businesses, with the fine print each one …
Guides
Good Better Best Pricing for HVAC and Plumbing Quotes: How to Build and Present Three Options
Why three options outsell one, how to build each tier so all three make money, sample option sets for AC, water heater …
Guides
How Much Deposit Should a Contractor Ask For? Typical Percentages and State Limits
Typical deposit percentages for service and install work, the state laws that cap them (California, Maryland, Massachusetts and more), and wording to …
Guides
Call Booking Rate for HVAC and Plumbing Companies: Formula, Benchmarks and a Weekly Tracking Sheet
The booking rate formula, the calls you should leave out, why published benchmarks from 24% to 70% use different denominators, and a …
Guides
How to Get More Google Reviews for Contractors: Ask Templates, Timing and the Rules
Copy-paste review requests for text, the doorstep and email, the right moment to ask, your direct review link, and how to answer …