Keep your existing number: forward it to CrewRobin

You don't have to change the number painted on your trucks. You keep it with your phone company and tell them to pass calls on to your CrewRobin number. This is called call forwarding, and you set it up with your carrier, not in CrewRobin.

1. Get your CrewRobin number

If you haven't yet, pick one first: Get your business phone number. You'll find it at the top of Calls → Phone number.

2. Choose how to forward

• Forward every call. Your old number never rings. Every call goes to CrewRobin.
• Forward only missed calls (called conditional forwarding). Your cell or office phone rings first. If you're busy or don't pick up, the call moves to CrewRobin. This is the most popular choice for shops where the owner still answers.

3. Turn it on with your carrier

Each carrier does this a little differently. These are the common codes on US cell phones. Dial them like a phone number, with your 10-digit CrewRobin number in place of NUMBER. Check with your carrier if one doesn't work.

Office landlines and business phone systems (VoIP) usually have a forwarding setting in the provider's online portal or app. Look for "call forwarding" or "forward when unanswered", or call their support line and ask them to forward to your CrewRobin number.

4. Test it

1. Open CrewRobin on your computer so the browser phone is on. The Dialer shows Ready to call.
2. From a different phone (not the one you forwarded), call your old number.
3. If you chose missed-call forwarding, let it ring out or decline it.
4. You should see an Incoming call card in CrewRobin. Answer it, then check it shows up in Calls → Call Log.