CrewRobin vs Avoca: Two AI Front Offices for Home Services, Compared (2026)
Avoca is a well-funded AI front office that plugs into ServiceTitan and Housecall Pro. CrewRobin is an AI front office with its own jobs, dispatch, quotes and invoices at published prices. Here's who each one is for.
8 min read
Avoca calls itself the AI front office for service businesses: HVAC, plumbing, electrical, roofing, pest control, garage doors and more. It answers calls 24/7, texts back missed callers, handles web chat and runs outbound campaigns, with a human CSR team available for handoff. In April 2026 it announced more than $125 million raised at a $1 billion valuation, and it names customers such as 1-800-GOT-JUNK?, Goettl and Sila Services.
CrewRobin uses the same words for a smaller business. It's an AI receptionist for shops with 2 to 15 trucks that comes with its own jobs, dispatch board, online booking, reminders, quotes, invoices and review requests, at published prices. This comparison is for owners wondering which kind of AI front office fits their size.
The short answer
Choose Avoca if you run a larger operation on ServiceTitan or Housecall Pro, want AI plugged into that system with human CSRs behind it, and are ready for a demo and a custom price. Choose CrewRobin if you're a smaller shop without a CSR team, want to see the price and start today, and are happy to run jobs in CrewRobin itself.
Key takeaways
- Avoca doesn't publish prices; you get pricing after a demo. CrewRobin's plans are $99, $199 and $349 a month.
- Avoca integrates with ServiceTitan (as a certified app) and Housecall Pro, and books straight into them. CrewRobin books into its own calendar and doesn't connect to either.
- Avoca offers texting, web chat, outbound campaigns, call scoring and a human CSR team. CrewRobin's receptionist answers calls only, in English.
- We found no independent reviews of Avoca on Capterra, G2 or Trustpilot in September 2026, and CrewRobin is newer still.
- CrewRobin is a front office more than a full field service suite: the receptionist, missed-call text-back, online booking and reminders work together on every job, with quotes, invoices and dispatch on every plan, and AI call time is paid from the plan's monthly credits.
Disclosure: we make CrewRobin, so weigh our view accordingly. Everything we say about Avoca comes from its own public pages or published reviews, checked in September 2026 and linked at the end. CrewRobin is new and does less than Avoca in several areas; we list them.
CrewRobin vs Avoca at a glance
| CrewRobin | Avoca | |
|---|---|---|
| Built for | Shops with 2 to 15 trucks and no CSR team | Service businesses, including large multi-location operators |
| Where jobs go | CrewRobin's own jobs and dispatch board | Books into ServiceTitan or Housecall Pro (also FieldRoutes) |
| Channels | Calls, with missed-call text-back | Calls, texts, web chat and outbound campaigns |
| Pricing | Published, from $99/month | Quote only, after a demo |
Pricing compared
Avoca has no pricing page; its blog mentions only "predictable pricing". Some competitor sites publish estimates for it, but we don't repeat unverified figures.
| CrewRobin plan | Price |
|---|---|
| Starter | $99/month: 2 seats, 1,500 credits a month for AI call time and texts, every feature |
| Pro | $199/month: 5 seats, 4,000 credits a month, every feature |
| Crew | $349/month: 15 seats, 12,000 credits a month, every feature plus job hours on timesheets |
Every plan has every feature, including quotes, invoices and the dispatch board; only job hours on timesheets are Crew-only. Plans are month to month with no contract or setup fee, and a plan's price doesn't go up while you stay on it. Yearly billing is 10× the monthly price (two months free). The launch offer is free until your first 10 booked jobs, with no card up front: jobs booked by the AI receptionist or your online booking page count.
| Avoca plan | Price |
|---|---|
| All plans | Quote only, after a demo |
Ask Avoca for a written quote covering your call volume, any setup fee and the contract term, and compare it with CrewRobin's plan, which includes the receptionist, monthly credits for its call time, and the field service tools.
Feature by feature: CrewRobin vs Avoca
| CrewRobin | Avoca | |
|---|---|---|
| Answering | AI receptionist answers 24/7 with your business name, asks the problem, address, ZIP, urgency and the caller's name, and books the job | 24/7 AI answering with customer recognition and emergency routing |
| Human backup | Transfers emergencies to the owner's cell if you choose | Human CSR team available for handoff |
| Missed-call text-back | Missed-call text-back within a minute, on by default, message editable; replies land in your inbox; STOP honored | Yes, plus texting and web chat |
| Languages | English only | Multiple languages supported |
| Booking | Offers up to three open times in the next 7 days from your technicians' hours and bookings, shared out round robin, and books the job | Into ServiceTitan, Housecall Pro or FieldRoutes |
| Outbound | No outbound campaigns | Outbound campaigns |
| Coaching | Recording, summary and transcript on each job | Call scoring ("Coach") |
| Jobs, quotes and invoices | Good, better, best quotes (every plan) the customer picks and signs online, sent by text; follow-up texts on day 2, 5 and 10. Invoice from the job (every plan), sent by text with a pay link; card payments through your own Stripe account, or PayPal | Handled in your field service software |
| Security | Not certified | SOC 2 Type 2 |
What comes with CrewRobin
Most shops with a few trucks pay for field service software, an answering service or AI add-on, a texting tool and a review tool, then copy the same customer between them. CrewRobin puts the parts that win and keep the job in one place, starting at $99/month. If you're weighing Avoca, check which of these you'd pay extra for there.
| Included | What it does |
|---|---|
| AI receptionist | AI receptionist answers 24/7 with your business name, asks the problem, address, ZIP, urgency and the caller's name, and books the job; checks the caller's ZIP against your service area (5-digit ZIPs or prefixes) before booking |
| Missed-call text-back | Missed-call text-back within a minute, on by default, message editable; replies land in your inbox; STOP honored |
| Online booking | Online booking page that checks the ZIP, asks for texting consent and turns each booking into a scheduled job |
| Reminders and call backs | Reminder text about a day before each visit (not for last-minute bookings); the customer replies C to confirm or R to reschedule. When it can't book, it takes a message and adds a call back; you get a text when the call ends |
| Quotes and invoices | Good, better, best quotes (every plan) the customer picks and signs online, sent by text; follow-up texts on day 2, 5 and 10. Invoice from the job (every plan), sent by text with a pay link; card payments through your own Stripe account, or PayPal |
| Reviews | One Google review request by text once an invoice is paid in full, sent straight to your Google page |
| Dispatch | Dispatch board (every plan): day and week views per technician, drag to reassign or move, clash check, one-click text of the new time |
What CrewRobin doesn't do
| Mobile app | No native app: technicians use My day in their phone's browser |
| GPS and routing | No GPS tracking or route optimization |
| Accounting | No QuickBooks or Xero sync |
| Financing | No consumer financing |
| Customer portal | No customer portal: customers get links to their quote, invoice and your booking page |
| Languages | The receptionist speaks English only |
Where Avoca is the better choice
Plugs into ServiceTitan and Housecall Pro
If your business runs on one of those, Avoca books straight into it and keeps customer data in sync. CrewRobin would be a second system.
More channels and human backup
Texting, web chat, outbound campaigns, call scoring, several languages and a human CSR team. CrewRobin answers calls in English and hands off only to your cell.
Scale and security
Enterprise customers, heavy funding and SOC 2 Type 2. CrewRobin is a new product without a security certification.
Where CrewRobin is the better choice
A price on the page
CrewRobin's plans are published and month to month, and free until your first 10 booked jobs. Avoca is sold through demos with custom pricing.
No field service system required
Jobs, a dispatch board, online booking, reminders, good-better-best quotes, invoices, a price book and maintenance plans come with every CrewRobin plan, so a shop that isn't on ServiceTitan or Housecall Pro doesn't need to buy one. See the dispatch board.
Sized for a few trucks
Guided setup covers your hours, job types with price ranges, a number and a test call. See the AI receptionist.
Who should choose which
Choose Avoca if
- You're on ServiceTitan or Housecall Pro and want AI inside it.
- You have enough volume for a CSR team and want AI plus people.
- You want texting, web chat and outbound campaigns handled by AI.
- You need a SOC 2 vendor.
Choose CrewRobin if
- You're a smaller shop without CSRs or a big software system.
- You want a published price and to start without a demo.
- You'd rather have jobs, quotes and invoices in the same tool as the receptionist.
- Your callers speak English.
Frequently asked questions
How much does Avoca cost?
Avoca doesn't publish prices. As of September 2026, pricing comes after a demo.
Does Avoca work with ServiceTitan?
Yes. Avoca lists itself as a certified ServiceTitan app with customer data sync, and also integrates with Housecall Pro and FieldRoutes.
Are there reviews of Avoca?
We didn't find independent reviews on Capterra, G2 or Trustpilot in September 2026. Avoca names customers such as 1-800-GOT-JUNK?, Goettl and Sila Services.
Does CrewRobin integrate with ServiceTitan?
No. CrewRobin can import customers, jobs and invoices from ServiceTitan export files, but there's no live connection.
Try it on your own phone line
See what an AI front office sized for your shop sounds like. Set up your job types and hours, make a test call, and listen to how it handles a real problem. CrewRobin is free until your first 10 booked jobs, no card up front. Start free or see pricing.
Related: how CrewRobin handles the AI receptionist, missed-call text-back, online booking and quotes and invoices, or how it works for HVAC companies.
Sources
Competitor details in this post were checked against these public pages in September 2026. Products and prices change, so confirm with each vendor before you decide.
