CrewRobin vs FieldPulse: Operator AI or an AI Receptionist That Answers First? (2026)
FieldPulse is a well-supported field service platform whose Operator AI steps in when staff don't answer. CrewRobin's receptionist answers every call itself. Here's how they compare.
9 min read
FieldPulse is field service software for small and mid-sized trade businesses, built by Flicent Inc. in Dallas and founded in 2015. It's known for support (its Capterra rating is 4.6 out of 5 from 498 reviews), an offline-capable mobile app, a price book with dynamic proposals and maintenance agreements. Its Operator AI answers after-hours, declined or overloaded calls and books into the FieldPulse calendar.
CrewRobin is an AI front office for HVAC, plumbing, electrical and roofing shops with 2 to 15 trucks. Its receptionist is the first to answer: it qualifies the caller, checks the ZIP and books the job on a technician's calendar, with missed-call text-back, online booking, reminders, quotes, invoices and review requests around it.
The short answer
Choose FieldPulse if you want a full field service platform with an app that works offline, strong support, and AI as a backstop for calls your staff can't take, and you're comfortable buying seats on a contract. Choose CrewRobin if you want AI answering every call from the first ring, a published month-to-month price and a free start.
Key takeaways
- FieldPulse is quote only and seat based: you buy a set number of seats for a contract term, and premium add-ons (Engage phone, Operator AI, Pricebook, Payments, Financing, Fleet Tracking) are priced separately.
- FieldPulse offers no free trial and says so plainly. CrewRobin is free until your first 10 booked jobs.
- Operator AI rings your staff first and answers only if nobody picks up. CrewRobin's receptionist answers every call to its number, and you forward your line to it when you want.
- CrewRobin has no native app (let alone offline mode), GPS, accounting sync, customer portal or financing.
- CrewRobin is a front office more than a full field service suite: the receptionist, missed-call text-back, online booking and reminders work together on every job, with quotes, invoices and dispatch on every plan, and AI call time is paid from the plan's monthly credits.
Disclosure: we make CrewRobin, so weigh our view accordingly. Everything we say about FieldPulse comes from its own public pages or published reviews, checked in September 2026 and linked at the end. CrewRobin is new and does less than FieldPulse in several areas; we list them.
CrewRobin vs FieldPulse at a glance
| CrewRobin | FieldPulse | |
|---|---|---|
| Built for | Shops with 2 to 15 trucks that miss calls | Small and mid-sized trade businesses |
| AI answering | Answers every call to its number; included in every plan | Operator AI for after-hours, declined or overloaded calls (add-on) |
| Technician app | My day in the phone's browser (every plan) | Native app with offline mode |
| Pricing | Published, month to month, $99 to $349 | Quote only, seats bought for a contract term; no free trial |
Pricing compared
FieldPulse doesn't publish prices and says third-party estimates aren't accurate, so we don't quote any. Its pricing page describes seat-based plans and add-ons priced flat-rate, by consumption or by seat.
| CrewRobin plan | Price |
|---|---|
| Starter | $99/month: 2 seats, 1,500 credits a month for AI call time and texts, every feature |
| Pro | $199/month: 5 seats, 4,000 credits a month, every feature |
| Crew | $349/month: 15 seats, 12,000 credits a month, every feature plus job hours on timesheets |
Every plan has every feature, including quotes, invoices and the dispatch board; only job hours on timesheets are Crew-only. Plans are month to month with no contract or setup fee, and a plan's price doesn't go up while you stay on it. Yearly billing is 10× the monthly price (two months free). The launch offer is free until your first 10 booked jobs, with no card up front: jobs booked by the AI receptionist or your online booking page count.
| FieldPulse plan | Price |
|---|---|
| Platform | Quote: seats bought up front for the contract term; rate depends on seat type |
| Engage (VoIP phone) | Quote: line- and license-based pricing |
| Operator AI, Chat AI | Quote |
| Pricebook, Payments, Financing, Fleet Tracking, Custom Forms, Dynamic Proposals | Quote |
Feature by feature: CrewRobin vs FieldPulse
| CrewRobin | FieldPulse | |
|---|---|---|
| Answering calls | AI receptionist answers 24/7 with your business name, asks the problem, address, ZIP, urgency and the caller's name, and books the job | Operator AI answers after-hours, declined or overloaded calls, qualifies and books; staff get the call first |
| Website chat | No website chat | Chat AI books from your website 24/7 |
| Missed-call text-back | Missed-call text-back within a minute, on by default, message editable; replies land in your inbox; STOP honored | Not found on its public pages |
| Phone system | Two-channel call recording, a summary and the full transcript on each job (recording can be turned off) | Engage: business lines, tracking numbers, recording, shared voicemail |
| Online booking | Online booking page that checks the ZIP, asks for texting consent and turns each booking into a scheduled job | Booking portal you can embed on your website |
| Technician app | No native app: technicians use My day in their phone's browser | Native mobile app with offline mode |
| GPS | No GPS tracking or route optimization | Live van tracking (Fleet Tracking add-on) |
| Quotes | Good, better, best quotes (every plan) the customer picks and signs online, sent by text; follow-up texts on day 2, 5 and 10 | Flat-rate estimates with itemized upgrade options from the price book |
| Payments | Invoice from the job (every plan), sent by text with a pay link; card payments through your own Stripe account, or PayPal | Tap to Pay, ACH, Apple Pay, dual pricing; next-day funding |
| Financing | No consumer financing | Financing add-on |
| Maintenance | Maintenance plans: 1 to 12 visits a year, each added as a job 14 days ahead, and billed yearly, monthly or per visit on every plan | Maintenance agreements with automatic visits and recurring invoices |
| Accounting | No QuickBooks or Xero sync | QuickBooks Online, Desktop and QuickBooks Time |
| Reviews | One Google review request by text once an invoice is paid in full, sent straight to your Google page | Through a NiceJob integration |
What comes with CrewRobin
Most shops with a few trucks pay for field service software, an answering service or AI add-on, a texting tool and a review tool, then copy the same customer between them. CrewRobin puts the parts that win and keep the job in one place, starting at $99/month. If you're weighing FieldPulse, check which of these you'd pay extra for there.
| Included | What it does |
|---|---|
| AI receptionist | AI receptionist answers 24/7 with your business name, asks the problem, address, ZIP, urgency and the caller's name, and books the job; checks the caller's ZIP against your service area (5-digit ZIPs or prefixes) before booking |
| Missed-call text-back | Missed-call text-back within a minute, on by default, message editable; replies land in your inbox; STOP honored |
| Online booking | Online booking page that checks the ZIP, asks for texting consent and turns each booking into a scheduled job |
| Reminders and call backs | Reminder text about a day before each visit (not for last-minute bookings); the customer replies C to confirm or R to reschedule. When it can't book, it takes a message and adds a call back; you get a text when the call ends |
| Quotes and invoices | Good, better, best quotes (every plan) the customer picks and signs online, sent by text; follow-up texts on day 2, 5 and 10. Invoice from the job (every plan), sent by text with a pay link; card payments through your own Stripe account, or PayPal |
| Reviews | One Google review request by text once an invoice is paid in full, sent straight to your Google page |
| Dispatch | Dispatch board (every plan): day and week views per technician, drag to reassign or move, clash check, one-click text of the new time |
What CrewRobin doesn't do
| Mobile app | No native app: technicians use My day in their phone's browser |
| GPS and routing | No GPS tracking or route optimization |
| Accounting | No QuickBooks or Xero sync |
| Financing | No consumer financing |
| Customer portal | No customer portal: customers get links to their quote, invoice and your booking page |
| Languages | The receptionist speaks English only |
Where FieldPulse is the better choice
Support people talk about
FieldPulse's support is the most praised of the tools we compared: 4.7 out of 5 for customer service on Capterra, with reviewers saying technicians learn it fast.
A technician app that works offline
Its mobile app keeps working without signal, which matters in basements and rural jobs. CrewRobin's My day is a web page and needs a connection.
A deeper price book and proposals
Dynamic proposals with itemized upgrade options tied to the price book, plus custom forms, fleet tracking and QuickBooks Time.
An embeddable booking portal and website chat
Customers can book on your site through an embedded portal or Chat AI. CrewRobin's booking page is a link.
Where CrewRobin is the better choice
Answering first, not as a backstop
CrewRobin's receptionist answers every call to its number, so nobody on the job has to decline a call for the AI to step in. Forward your line to it all day or only when you're busy. See the AI receptionist.
A published price and a free start
Plans are $99, $199 and $349 a month, month to month with no contract or setup fee, with the receptionist and every feature included, and free until your first 10 booked jobs. FieldPulse has no trial and prices seats on a contract.
Text-back and reminders built in
Missed callers get a text within a minute, and visits booked ahead get a reminder the customer confirms with a C or reschedules with an R. See appointment reminders.
Review requests included
One Google review request by text after each paid invoice, without an extra integration.
Who should choose which
Choose FieldPulse if
- Your technicians need an app that works offline.
- You want a full platform with a price book, proposals, fleet tracking and QuickBooks.
- Staff answer most calls and you want AI only for the overflow.
- Support quality is your top priority and you're fine with a contract.
Choose CrewRobin if
- Nobody is free to answer the phone during the day.
- You want to see the price and start without a sales call or contract.
- You want text-back, reminders and review requests switched on from day one.
- A phone-friendly web page is enough for your technicians.
Frequently asked questions
How much does FieldPulse cost?
FieldPulse doesn't publish prices. As of September 2026 it sells seats for a contract term, with add-ons priced separately, and says third-party price estimates aren't accurate.
Does FieldPulse have a free trial?
No. Its site says so directly. CrewRobin is free until your first 10 booked jobs.
What is FieldPulse Operator AI?
An AI that answers after-hours, declined or overloaded calls, qualifies the caller and books into the FieldPulse calendar, alerting technicians by text or email. Staff get each call first.
Does CrewRobin work offline?
No. My day and the rest of CrewRobin need an internet connection.
Try it on your own phone line
Try answering every call for a week and count the jobs. Set up your job types and hours, make a test call, and listen to how it handles a real problem. CrewRobin is free until your first 10 booked jobs, no card up front. Start free or see pricing.
Related: how CrewRobin handles the AI receptionist, missed-call text-back, online booking and quotes and invoices, or how it works for electricians.
Sources
Competitor details in this post were checked against these public pages in September 2026. Products and prices change, so confirm with each vendor before you decide.
