CrewRobin vs Workiz: AI Answering Plus Field Service, Compared (2026)
Workiz pairs a full field service suite with Genius Answering, its AI that handles calls and texts. CrewRobin is an AI front office with published prices. Here's where each one fits.
10 min read
Workiz is field service software for HVAC, plumbing, electrical, garage door, locksmith and appliance shops. It was started in 2015 by locksmiths in San Diego and says it serves over 120,000 service pros. Alongside scheduling, invoicing and payments, it sells Genius Answering, an AI that answers calls, texts and web leads around the clock and can book, reschedule and dispatch jobs.
CrewRobin is built around the phone: an AI receptionist that answers every call, checks the caller's ZIP and books the job on a technician's calendar, with missed-call text-back, online booking, reminders, quotes, invoices and review requests around it. It does far less than Workiz as a field service suite. This comparison is for owners of shops with 2 to 15 trucks deciding between the two.
The short answer
Choose Workiz if you want one deep field service system with AI answering built into it, and you're fine getting pricing on a call. Choose CrewRobin if the calls you miss are the problem, you want the AI receptionist's minutes included in a published plan, and you don't need GPS, routing, financing or accounting sync.
Key takeaways
- Workiz is a full field service suite: scheduling, route optimization with GPS, a mobile app, payments, financing through Wisetack, service plans, inventory and QuickBooks Online sync.
- Workiz's Genius Answering handles calls, texts, email and web forms 24/7, recognises returning customers and speaks English and Spanish. CrewRobin's receptionist handles calls only and speaks English only.
- Workiz lists every plan as "Request pricing" and sells Genius Answering, Genius Phone and Genius Marketing separately. CrewRobin publishes its three plans, from $99 a month, with the AI receptionist included.
- CrewRobin has no native app, GPS, route optimization, financing or QuickBooks sync, so a shop that needs those will find Workiz covers more.
- CrewRobin is a front office more than a full field service suite: the receptionist, missed-call text-back, online booking and reminders work together on every job, with quotes, invoices and dispatch on every plan, and AI call time is paid from the plan's monthly credits.
Disclosure: we make CrewRobin, so weigh our view accordingly. Everything we say about Workiz comes from its own public pages or published reviews, checked in September 2026 and linked at the end. CrewRobin is new and does less than Workiz in several areas; we list them.
CrewRobin vs Workiz at a glance
| CrewRobin | Workiz | |
|---|---|---|
| Built for | Home service shops with 2 to 15 trucks whose calls go unanswered | Field service businesses from growing teams to franchises |
| AI answering | Calls, in English, 24/7; books on technicians' calendars | Genius Answering: calls, texts, email and web forms, 24/7, English and Spanish (add-on) |
| Field service depth | Jobs, dispatch board, quotes, invoices, price book, maintenance plans | Full suite, including route optimization, inventory, service plans and franchise tools |
| Pricing | Published: $99, $199 and $349 a month | Quote only ("Request pricing" on every plan) |
Pricing compared
Workiz doesn't publish prices. Its pricing page lists Standard, Pro and Ultimate with "Request pricing", says annual billing saves "$400+", and offers a 7-day free trial with no card. Genius Phone, Genius Answering and Genius Marketing are listed as sold separately.
| CrewRobin plan | Price |
|---|---|
| Starter | $99/month: 2 seats, 1,500 credits a month for AI call time and texts, every feature |
| Pro | $199/month: 5 seats, 4,000 credits a month, every feature |
| Crew | $349/month: 15 seats, 12,000 credits a month, every feature plus job hours on timesheets |
Every plan has every feature, including quotes, invoices and the dispatch board; only job hours on timesheets are Crew-only. Plans are month to month with no contract or setup fee, and a plan's price doesn't go up while you stay on it. Yearly billing is 10× the monthly price (two months free). The launch offer is free until your first 10 booked jobs, with no card up front: jobs booked by the AI receptionist or your online booking page count.
| Workiz plan | Price |
|---|---|
| Standard | Request pricing: scheduling, invoices, estimates, 5 automations, online payments, QuickBooks |
| Pro | Request pricing: adds performance pay, 10 automations, Genius Leads and Genius Scheduling |
| Ultimate | Request pricing: adds service plans, 30 automations, proposals, inventory, franchise tools, open API |
| Genius Answering, Genius Phone, Genius Marketing | Sold separately; prices not published |
Because Workiz quotes every plan and add-on, we can't put a dollar figure next to it. Ask for the price of the plan you need plus Genius Answering, and compare it with CrewRobin Pro at $199 a month, which includes the AI receptionist, 4,000 monthly credits for its call time, and every feature for five people.
Feature by feature: CrewRobin vs Workiz
| CrewRobin | Workiz | |
|---|---|---|
| Answering calls | AI receptionist answers 24/7 with your business name, asks the problem, address, ZIP, urgency and the caller's name, and books the job | Genius Answering answers calls 24/7, recognises existing callers and can live-transfer to staff in business hours |
| Texts, email and web leads | Missed-call text-back within a minute, on by default, message editable; replies land in your inbox; STOP honored | Genius Answering also handles texts, email, web forms and lead sources |
| Languages | English only | English and Spanish (its pages also mention French) |
| Booking and dispatch | Offers up to three open times in the next 7 days from your technicians' hours and bookings, shared out round robin, and books the job; dispatch board (every plan): day and week views per technician, drag to reassign or move, clash check, one-click text of the new time | Genius Scheduling picks technician and time by availability, proximity and skill |
| Routing and GPS | No GPS tracking or route optimization | Route optimization using traffic and real-time GPS |
| Technician app | No native app: technicians use My day in their phone's browser | Mobile app with turn-by-turn navigation |
| Quotes | Good, better, best quotes (every plan) the customer picks and signs online, sent by text; follow-up texts on day 2, 5 and 10 | Good, better, best options on sales proposals (Ultimate) |
| Payments | Invoice from the job (every plan), sent by text with a pay link; card payments through your own Stripe account, or PayPal | Workiz Pay: cards, ACH, Apple and Google Pay, deposits, Tap to Pay |
| Financing | No consumer financing | Wisetack consumer financing |
| Reviews | One Google review request by text once an invoice is paid in full, sent straight to your Google page | Reputation Manager in Genius Marketing (add-on), or NiceJob |
| Service plans | Maintenance plans: 1 to 12 visits a year, each added as a job 14 days ahead, and billed yearly, monthly or per visit on every plan | Service plans on Ultimate |
| Accounting | No QuickBooks or Xero sync | QuickBooks Online sync |
What comes with CrewRobin
Most shops with a few trucks pay for field service software, an answering service or AI add-on, a texting tool and a review tool, then copy the same customer between them. CrewRobin puts the parts that win and keep the job in one place, starting at $99/month. If you're weighing Workiz, check which of these you'd pay extra for there.
| Included | What it does |
|---|---|
| AI receptionist | AI receptionist answers 24/7 with your business name, asks the problem, address, ZIP, urgency and the caller's name, and books the job; checks the caller's ZIP against your service area (5-digit ZIPs or prefixes) before booking |
| Missed-call text-back | Missed-call text-back within a minute, on by default, message editable; replies land in your inbox; STOP honored |
| Online booking | Online booking page that checks the ZIP, asks for texting consent and turns each booking into a scheduled job |
| Reminders and call backs | Reminder text about a day before each visit (not for last-minute bookings); the customer replies C to confirm or R to reschedule. When it can't book, it takes a message and adds a call back; you get a text when the call ends |
| Quotes and invoices | Good, better, best quotes (every plan) the customer picks and signs online, sent by text; follow-up texts on day 2, 5 and 10. Invoice from the job (every plan), sent by text with a pay link; card payments through your own Stripe account, or PayPal |
| Reviews | One Google review request by text once an invoice is paid in full, sent straight to your Google page |
| Dispatch | Dispatch board (every plan): day and week views per technician, drag to reassign or move, clash check, one-click text of the new time |
What CrewRobin doesn't do
| Mobile app | No native app: technicians use My day in their phone's browser |
| GPS and routing | No GPS tracking or route optimization |
| Accounting | No QuickBooks or Xero sync |
| Financing | No consumer financing |
| Customer portal | No customer portal: customers get links to their quote, invoice and your booking page |
| Languages | The receptionist speaks English only |
Where Workiz is the better choice
A whole field service system
Workiz runs scheduling, route planning, inventory, payments, service plans and franchise management in one place, with a mobile app for technicians. CrewRobin covers the front office and the job, not the whole business.
AI that answers more than the phone
Genius Answering handles calls, texts, email and web forms, recognises returning customers and speaks Spanish. CrewRobin's receptionist answers calls in English; texts go to your inbox for a person to answer.
Financing, Reserve with Google and accounting
Workiz offers Wisetack financing, bookings through Reserve with Google and QuickBooks Online sync. CrewRobin has none of the three.
A large installed base
Workiz has years of customers and reviews behind it: 4.4 out of 5 from 218 reviews on Capterra. CrewRobin is new.
Where CrewRobin is the better choice
A price you can see before a call
CrewRobin's plans are on its pricing page: $99, $199 or $349 a month, with the AI receptionist and every feature included and its call time paid from monthly credits. Workiz asks you to request pricing for every plan and for Genius Answering.
Built around the missed call
The receptionist asks for the problem, address, ZIP and urgency, checks your service area, offers up to three open times and books the job; calls it can't book become call backs, and you get a text as each call ends. See the AI receptionist.
A shorter list to learn
Jobs, a dispatch board, quotes, invoices, a price book and maintenance plans, without automation limits per plan to manage. Reviewers on Capterra mention pricing surprises and card fees with Workiz; CrewRobin charges one flat plan price.
Try it before a sales call
CrewRobin is free until your first 10 booked jobs, with no card up front. Workiz's trial is 7 days.
Who should choose which
Choose Workiz if
- You want one system for scheduling, routing, inventory, payments and service plans, with a technician app.
- You want AI that also answers texts, email and web leads, or callers who speak Spanish.
- You need consumer financing, Reserve with Google or QuickBooks sync.
- You run several locations or a franchise and want franchise tools.
Choose CrewRobin if
- Missed calls cost you jobs and you want every call answered and booked.
- You want the price of AI answering published and included in the plan.
- Your technicians are fine with a phone-friendly web page instead of an app.
- You don't need GPS, routing, financing or accounting sync yet.
Frequently asked questions
How much does Workiz cost?
Workiz doesn't publish prices. As of September 2026 its pricing page lists Standard, Pro and Ultimate as "Request pricing", with Genius Answering, Genius Phone and Genius Marketing sold separately. CrewRobin's plans are $99, $199 and $349 a month.
Does Workiz have an AI receptionist?
Yes. Genius Answering answers calls, texts, email and web forms 24/7, and can book, reschedule and dispatch jobs. It's sold separately from the plans.
Does CrewRobin have a mobile app like Workiz?
No. Technicians use My day, a phone-friendly web page, on every plan. Workiz has a native mobile app.
Can I use CrewRobin with Workiz?
You could forward the calls you can't answer to CrewRobin's receptionist, but jobs it books stay in CrewRobin; there's no connection to Workiz.
Try it on your own phone line
See whether answering every call matters more to you than a bigger suite. Set up your job types and hours, make a test call, and listen to how it handles a real problem. CrewRobin is free until your first 10 booked jobs, no card up front. Start free or see pricing.
Related: how CrewRobin handles the AI receptionist, missed-call text-back, online booking and quotes and invoices, or how it works for plumbers.
Sources
Competitor details in this post were checked against these public pages in September 2026. Products and prices change, so confirm with each vendor before you decide.
